Terms and Conditions

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At Birch Tap, every order is carefully prepared and packed by hand in Alberta, Canada. We do our best to ensure your products arrive safely and as quickly as possible.

Once an order has been placed, we begin processing it quickly to ensure timely delivery. While we will always do our best to accommodate requests, we cannot guarantee order changes, additions, or cancellations after checkout.

If you notice an error with your order or shipping address, please contact us as soon as possible.

We currently ship worldwide.

Please note that international orders may be subject to customs duties, taxes, or import fees determined by your country’s customs authority. 

These charges are the responsibility of the customer and are not included in our shipping rates.

Birch Skin is not responsible for customs fees, duties, taxes, or delays caused by customs processing.

Most orders are processed and shipped within 1–2 business days.

Orders placed during evenings, weekends, or holidays will be processed on the next business day.

As a small handcrafted business, occasional delays may occur during high-volume periods, but we always strive to ship your order as quickly as possible.

Estimated delivery: 3–9 business days

Estimated delivery: 1–2 business days after fulfillment

Estimated delivery: 7–12 business days

Please note that international deliveries may experience additional customs delays that are beyond our control.

Flat rate shipping: $7.00 CAD

Flat rate express shipping: $20.00 CAD

Flat rate shipping: $20.00 CAD

International shipping rates do not include duties or taxes charged by your country upon delivery.

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 business hours for tracking updates to appear after receiving your shipping confirmation email.

If your tracking information has not updated after 48 hours, please contact us and we will gladly assist you.

If your package arrives damaged and the product has been affected, please contact us immediately with photos of:

• The outer packaging
• The shipping label
• The damaged product

We will review the issue and work with you to find a solution as quickly as possible.

If your order has been delayed beyond the estimated delivery window, please reach out to us with your order number and we’ll be happy to help investigate.

Please note that international orders may occasionally require additional delivery time due to customs processing and situations out of our control.

Please carefully review your shipping address before placing your order.

If an incorrect address was entered, contact us immediately. While we cannot guarantee changes after an order has been placed, we will do our best if the package has not yet shipped.

If a package is returned to us due to an incorrect or incomplete address, we will gladly resend it once the correct address has been confirmed.

For questions regarding shipping, products, returns, or refunds, please contact us at:

sales@birchtap.com

We aim to respond within 1–2 business days.

Thank you for supporting handcrafted Canadian skincare made with care, tradition, and thoughtfully sourced ingredients. 🌿come to Birch Skin! By accessing or using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully.

🌿 Product Use and Liability

Our products are made with natural ingredients and crafted with care. However, individual sensitivities and allergies may vary. We strongly recommend reviewing the full ingredient list and performing a patch test prior to use.

By purchasing and using our products, you acknowledge and accept that it is your responsibility to ensure they are suitable for your skin. We are not liable for any allergic reactions, skin sensitivities, or adverse effects that may occur. If irritation or discomfort arises, discontinue use immediately and consult a healthcare professional.

🌿Returns and Refunds

• Returns are accepted within 7 days of receipt of the product. To initiate a return, please contact us at  sales@birchtap.com
• Returned items must be unused, unopened, and in their original packaging.
• Customers are responsible for return shipping costs unless the product is defective      or incorrect.

🌿 Order Cancellation and Service Withdrawal

• We reserve the right to cancel orders or withdraw services at any time without prior notice.
• In the event of order cancellation, you will receive a full refund for any      payments made.

🌿Financial Transactions

• All financial transactions are processed securely. We are not responsible for errors, delays, or issues caused by third-party payment processors.

🌿Website and Information Accuracy

• We strive to ensure all information on our website is accurate and up-to-date. However, we are not liable for typographical errors, inaccuracies, or omissions.
• We do not guarantee uninterrupted access to our website and are not responsible      for any downtime or technical issues.

🌿Copyright and Intellectual Property

• All content on our website, including text, images, and branding, is the property of Alberta Birch Trading Co. and is protected by copyright laws.
• Unauthorized  use, reproduction, adaptation, or distribution of our content for      commercial purposes is prohibited without prior written consent.
• You may use our content for personal, non-commercial purposes with proper attribution.

🌿User Behavior

• Users are prohibited from engaging in unlawful activities, hate speech, bullying, harassment, promotions, or spam on our website or social media      platforms.
• We reserve the right to disable or terminate user accounts that violate these terms.

🌿 Account Management

• We may disable or terminate user accounts at our sole discretion for violations of these terms or any unlawful or inappropriate behavior.

🌿 Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages      arising from the use of our website or products.

🌿 Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of our website or products constitutes acceptance of the updated terms.
• Returns  are accepted within 7 days of receipt of the product. To initiate a return, please contact us at  sales@birchtap.com

🌿Return and Refund Policy

We want you to be completely satisfied with your purchase. If you experience any issues, please contact us before initiating a return or leaving a review on social media. We are committed to resolving your concerns promptly and fairly.

🌿Terms of Return

• Items must be returned within 30 days from the date of purchase.
• Items must be in their original condition: unworn, unused, and with all original tags/packaging intact.

🌿Reasons for Return

• Damaged or defective items
• Incorrect items received
• Other valid reasons as approved by our team

🌿Return Process

1. Contact Us:
   Please email us at  sales@birchtap.com to initiate your return. Include your order number, reason for return, and any supporting photos if applicable.
2. Approval:
   Once your return is approved, we will provide instructions for shipping the item back to us.
3. Shipping:
   Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or wrong product).

🌿Refund Process

• Refunds will be issued once we receive and inspect the returned item.
• Approved refunds will be processed within  7-10 business days.
• Refunds will be credited to your original payment method.

🌿Contact Us

For any questions or concerns, please reach out to us:

• Email:  sales@birchtap.com

Thank you for shopping with us! Your satisfaction is our priority.